FAQ's
Planning your next holiday or have a few travel questions? We’ve put together a list of frequently asked questions to guide you. If you don’t find what you’re looking for, feel free to reach us!
Refer to our T’s and C’s here.
When booking international or domestic trips, we encourage you book flexible products as far as possible that permit changes or refunds.
Period before departure when a significant change is notified. Compensation payable per person
- 60 days or more prior to departure: the deposit remains non-refundable in accordance with these Terms, and the remaining payments made to the Tour Operator for the cancelled product will be refunded.
- 30 – 59 days prior to departure: 50% if the trip price will be refunded.
- Less than 30 days prior to departure: non-refundable
There are many advantages when booking with a travel agent. For example: high service levels, and the ease of making changes by simply reaching out to your agent vs endless waiting times trying to connect with an airline or hotel receptionist in countries where English might not even be their first language.
Our offices are located in four countries including
- Bangkok, Thailand
- Bali, Indonesia
- Hanoi, Vietnam
- Sydney, Australia
- Cape Town, South Africa
If you require assistance during your trip, please remember that suppliers on the ground can provide the quickest turnaround as they are in the same time zone. All local contact details are on the travel document provided, so please reach out to them as your first point of contact for any on-the-ground support.
Your bank or credit union is almost always the best for money exchange, however most countries make it relatively easy for you to perform these transactions while you are on vacation. A very important note is to always inform your bank that you will be out of the country and you will be making use of your bank card while you are abroad.
While airlines want to get passengers to their destinations on time, there are many things that can and sometimes do make it difficult for flights to arrive on time. Some problems like bad weather, air traffic delays and mechanical issues are hard to predict and often beyond the airline’s control. When flights are rescheduled the airline will communicate this information with the passenger and advise on how they will proceed.
- Copy of your passport
- Visa if required
- All vaccination cards/documents
- Booking confirmation documents
- If you are traveling with children an unabridged certificate will be required